Republic Act No. 7160 or the Local Government Code of 1991 indicates that consistent with local autonomy and decentralization, the provision for the delivery of basic services and facilities shall be devolved from the national government to provinces, cities, municipalities and barangays,  so that each local government unit shall be responsible for a minimum set of services and facilities in accordance with established national policies, guidelines, and standards.  The anti-Red Tape Authority issued a Memorandum Circular No. 2019-002 or the Guidelines on the Implementation of the Citizens Charter in compliance with RA 11032, otherwise known as the “Ease of Doing Business & Efficient Government Service Delivery Act of 2018” and its Implementing Rules & Regulations (IRR). This supplemental guidelines is being issued to provide clarification to covered government agencies in the submission of their updated citizen’s charter as the basis for the review of the agency’s streamlining & process improvement of their critical services covering all Government-to-Citizen’s (G2C), Government-to-Business (G2B) and Government-to-Government (G2G) transactions.

                 The effective implementation of this citizen’s charter is expected to improve the Local Government Unit of Kawayan’s quality of service and efficiency in serving our constituents, thus increasing the community’s level of confidence to our local government. The priority thrusts and programs of the Local Government Unit of Kawayan is anchored on the basic principles of sustainable development specifically on poverty alleviation, infrastructure, health, education, agriculture, eco-tourism, ecologically balanced, peace and order and disaster risk reduction and management.